4.9
สระว่ายน้ำ/ชายหาด
Worst weekend in my lifeWe booked a ‘Horizon view’ room at Town Square Suites by Toscana Valley on 20-22 July 2024 which is a long weekend for Thai. On the arrival, an identification card have been scanned in order to enter the area. At 2 PM, the time we arrived at parking area, there is no space for parking in front of lobby so the security line our car, which can’t be switch to neutral after engine off, to double-park the other cars and the security confirmed that is okay.
At the lobby, there is a check-in desk without any chair next to it, so we have to stand waiting and doing the paper work for about 10 minutes even though there is a bunch for sofas feet away we haven’t been invited to sit. 2 keycards and breakfast coupons were given.
Once we arrived the room which is located on the corner of ground floor, we have opened the curtain and find out there is no view to be honest, as there is a line of tree just in front of the balcony so there is no view at all. We have complaint to the receptionist so he just said sorry for the inconvenience and he understood our disappointment and promised to change us to another room on the next night which is light my head up on fire.
An hour later after we lied down on the bed without any view we have got, we decided to book a spa at Tuscan Sense Spa. Without any introduction from staff answering the phone, she asked for our intention so I ask for availability for 1 hour aromatherapy massage, so she asked us to wait for a while. After a minute wait, she said she would like to call us back whether there is an availability or not. 10 minutes had passed, no incoming call was received, so I managed to call them back and asked if they were available. Staff that took a phone didn’t known anything and asked our intention all over again.
After 2 consecutive events had passed, I asked receptionist to talk with the manager. “I’m sorry and I understand all of the inconvenience issues. I would take the message to the manager instead.” receptionist said. So I asked Toscana call center that I needed the manager to reply after received our message.
A day later, general manager called us back to find out where the issue was. So I explained all over again and again, however, she didn’t seem understand at all. She said she didn’t do the ‘managing thing’ and asked if she were able to call us again later.
On that day, we sought an activity to do and we chose bicycle riding. Mountain bikes with a really hard saddle were prepared for us. Unfortunately, after a half way, 2.2 km to be specified, we decided to stop due to coccyx pain from that hard saddle. So we have tried to call the bike shop to pick us up but the emergency telephone number attached to the bike cannot be contacted, also the lobby number at that time. So, avoid the accident at all cost. Later on, first aid number can be finally contacted and there was a golf cart picking us up. Biking here is not recommended for elderly or anyone who has a coccyx issue.
Later that day, we finally tried the ‘Tuscan aromatherapy massage’ at Tuscan Sense Spa. Overall was average.
The last day has come, we have called a bellboy for our bags at 11:53 am. After waiting for 10 minutes, maid asked us if we needed bellboy so she helped us called for bellboy again. Another 5 minutes, there was still no one coming, so we decided to carry all of our belongings to check out. The receptionist said that the manager have already known our issues and have felt sorry for us. 2000 THB credit will be given back to us after 18300 THB was paid for these 2 nights stay which is … I don’t know… It does not let us feel better. Money is not the issue for us, but the feelings are.
After all of these unprofessional services, we won’t recommend Toscana Valley to anyone especially on a weekend. Despite you may want to take risk.
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